1) Refunds for physical and Virtual products bought on AlienOva are possible in the following cases:
- The product you received does not match its description on alienova.com.
- It is damaged or faulty.
- The delivery of a fully functional product is substantially delayed.
- You decided to return the physical product within 7 days from the delivery. In this case you do not need to provide a reason.
- You decided to return a Virtual /Digital product within 7 days from the delivery. In this case you do not need to provide a reason if the product key or liscence key or any other means by which the product is protected is used.
2) We may offer shipment terms and complaints policies that may be even more beneficial to you as a buyer. This is not required of them, however, as they are obliged only to provide standard terms as defined by this policy. Remember to resolve any issues with your order by contacting us via the conversations module.
3) If you are experiencing any of the issues described above, contact us via messengars /e-mail .
5) Refunds can be requested only within 7 days from receiving the product. We are aware of this and are obliged to assist you in resolving any problems. In case of refund requests made after 7 days from the delivery, we are no longer obliged to offer a refund.
6) The delivery of your product might sometimes be delayed without any fault on the our’s or the courier’s part. If this happens, contact us via messengars /e-mail for updates and possible solutions. If the delivery of a fully functional product has been substantially delayed, you are also eligible for a refund.
This Policy may change without prior notice and that will be added after this section with released .